Forward Precision Engineering Ltd (“FPE”, “we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information collected through our website, www.fpeltd.co.uk, and in connection with enquiries about our engineering services.

1. Who is responsible for your information?

Forward Precision Engineering Ltd is the organisation responsible for deciding how personal information described in this policy is used (the “controller”).

2. Information we collect

When you complete our contact or quotation enquiry form, we may collect:

• Your name and company name.
• Your email address and telephone number.
• The type of enquiry and the information you include about your project or requirements.
• Any other personal information you choose to provide when corresponding with us.

Our website and its hosting infrastructure may also process technical information such as IP addresses, browser details, request times and security logs, where needed to operate and protect the site.

Please do not include sensitive personal information in a general quotation enquiry unless it is genuinely necessary.

3. Why we use your information

We use personal information to:

• Respond to questions and quotation requests.
• Discuss engineering requirements and prepare proposals.
• Communicate about prospective or existing work.
• Maintain the security, reliability and operation of our website.
• Meet applicable legal, tax or record-keeping obligations.

4. Our lawful bases

Under UK data protection law, we rely on the lawful basis that applies to the particular use of your information. This will commonly be:

• Legitimate interests: responding to business enquiries, maintaining business communications and protecting our website, where those interests are not overridden by your rights.
• Steps before entering into a contract, or performance of a contract: where processing is necessary for a contract with you as an individual.
• Legal obligation: where we must retain or disclose information to comply with the law.

We do not treat submitting an enquiry as consent to receive marketing emails. If we introduce marketing communications, we will explain the applicable choices and requirements separately.

5. Contact forms and email delivery

Our website uses Contact Form 7 to collect enquiries. We use WP Mail SMTP and Brevo to transmit website-generated enquiry notifications. These are delivered to our business contact inbox hosted by AOL. Information in an enquiry may therefore be processed by our website hosting provider, Brevo and our email provider as part of delivering and handling the message.

We use service providers only for relevant business purposes and take appropriate steps to protect personal information. Some providers may process information outside the UK. Where international transfers are subject to UK data protection rules, we seek to rely on appropriate safeguards or other lawful transfer mechanisms.

6. How long we keep information

We keep enquiry correspondence only for as long as reasonably necessary to respond, manage prospective or existing work, maintain relevant business records and meet legal obligations. Different retention periods may apply to quotations, contracts, accounting records and website security logs. We review information and delete or securely dispose of it when it is no longer needed.

7. Cookies and website technology

Our WordPress website may use cookies or similar technologies that are necessary for core website functions, administration or security. Other plugins or services may set additional cookies depending on how the website is configured.

Where non-essential cookies or tracking technologies are used, we will provide the information and choices required by applicable UK privacy and electronic communications rules. You can also manage cookies through your browser settings.

8. Sharing your information

We do not sell personal information. We may share it with trusted providers supporting website hosting, email delivery, IT administration or professional services where reasonably necessary. We may also disclose information where required by law or in connection with establishing, exercising or defending legal claims.

9. Keeping information secure

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse or disclosure. No internet transmission or electronic storage system can be guaranteed completely secure.

10. Your data protection rights

Depending on the circumstances, UK data protection law gives you rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, objection to certain processing and data portability. You may also have the right to withdraw consent where consent is the lawful basis.

To make a request, contact us using the details above. We may need to verify your identity before responding. Rights are subject to legal conditions and exceptions.

You can also raise a concern with the UK Information Commissioner’s Office (ICO) at ico.org.uk. We would welcome the opportunity to address your concern first.

11. Other websites

Our website may link to external websites. We are not responsible for their privacy practices and encourage you to read their privacy notices.

12. Changes to this policy

We may update this policy to reflect changes in our website, business practices or legal requirements. The current version will be published on this page.

Last updated: 19 October 2026